RIGHTS AND OWNERSHIP:
The Client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee. All products remain the property of Hatched Freelance DTP & Design (Hatched), until fully paid for. No artwork will be supplied without full payment.
CLIENT FEEDBACK:
The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Hatched. The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds. The Client will then approve/signoff on the final design strategy.
Hatched is not responsible for contracting other creative professionals to provide services that are not offered by the studio. No project will commence on the assumption that third parties might be required for project completion. Such details will be finalised prior to project commencement, unless requested by The Client at a later date. References for such services can be supplied by Hatched built on previous trust and successful projects with suppliers.
Third Parties to consider:
Illustrators • Photographers • Videographers • Copy Writers • Printers
Hatched cannot be held responsible for any loss or damages occurring after final sent through of artwork to supplier! Please check final artwork and require proof prints through suppliers before commencing with projects.
PAYMENT SCHEDULE:
Because a lot of time, effort and dedication goes into providing The Client with the perfect design, The Client is required to pay a 50% deposit prior to work commencing. The project will only be scheduled and uploaded to the workflow system once the down payment is received by Hatched. The down payment is non-refundable. The remaining 50% is payable to Hatched upon completion of the project, before the original artwork and open file format will be supplied to The Client. Please note this is a strict Company policy but we adhere to this to avoid any unpleasantness.
DELAYED PAYMENT:
If, after the project has commenced, proofs has been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5 % figure will be added upon each recurring 30 day period until the full amount has been received by Hatched.
REVISIONS:
All projects include Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate quotation will be supplied accordingly. Hatched cannot and will never limit The Client to change their minds. Though the price at the beginning of the contract is based on the length of time that Hatched estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented. The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost
ADDITIONS & ALTERATIONS:
New work requested by The Client and performed by Hatched after agreement to proceed, is considered an addition or alteration (extra revision round). If the job changes to an extent that substantially alters the specifications described in the original estimate, Hatched will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.
FILE FORMATS:
Fully paid for designs will be supplied to The Client in: OPEN FILE FORMAT (PDF, FH11 OR AI) and HI RESOLUTION JPG and/or PNG. Open files supplied for printing purposes only. No editing by The Client will be possible unless the relevant graphic software is used.
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BACKUP:
Hatched is not responsible for the Backup of any Final Designs once supplied to The Client as stated above.
ERRORS & OMMISSIONS:
Hatched is not responsible for proofreading any designs. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations. Hatched is not liable for errors or omissions. The Client’s signature or go-ahead e-mail, or that of the authorised representative is required on all artwork prior to release for printing, digital publication, or other implementation.
DEADLINES:
A Note on Deadlines:
Hatched loves deadlines. In order for us to meet our deadlines, however, it is important that you hit every deadline, too. We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner—typically before any design can begin. Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones back accordingly, but note that payment milestones will remain as scheduled. By signing this document, you acknowledge your responsibilities in keeping the project on-schedule. By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.
If The Client fails to deliver necessary content, resources, or feedback by the time Hatched deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly.
The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of Hatched’s resources and work on the project will be delayed or may cease.
CANCELLATION:
A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100% of the total project cost. This fee will be based on hours already spent on the project (unless otherwise arranged).
If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Hatched.
Thereupon, Hatched can choose to cease further work on the project.
PROMOTION:
Hatched has the right to use the digital format of all completed designs for publication or other promotional purposes and for these purposes only.
COMMUNICATION:
Hatched can be reached by telephone or email from Monday to Friday between 8:30am between 8.30am and 1.00pm, or by a scheduled appointment agreed upon. A 1-on-1 sit-in meeting with designers will be billed at an hourly rate of R150/hour. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.
CONFIDENTIALITY:
The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential.
AND LASTLY ......
In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring Hatched you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined. In order to accomplish those goals we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.